FAQ

How do I open a BookMaker account?

Opening an account is fast and easy. Just complete the Sign-Up form. You can choose your own password, but your pin will be given to you. By phone, simply call 877-827-3978, and our courteous customer service staff will be happy to assist you in opening your account. It just takes minutes.

How do I deposit funds into my BookMaker account?

BookMaker offers a wide variety of methods to deposit funds into your BookMaker account. For a complete listing and description of deposit methods, please see our Deposits section.

Is there a fee for using my credit card?

There is no fee charged when using your credit card to deposit funds with BookMaker. All transactions appear as purchase and we absorb any and all processing fees.

What currencies can I use to fund my account?

You may fund your BookMaker account using Euro, GBP , US Dollar, CDN Dollar, Swedish Krone, or Norwegian Krone. When you first register for a BookMaker account, you will be asked to select a currency. Please select carefully as it is not possible to change currency information once your account is funded.

What bonuses or incentives do you have?

In our constant effort to provide our customers with the best possible wagering experience, BookMaker offers a variety of seasonal bonus offers and special promotions to our customers. For a latest bonuses and offers, please see our Current Promos section, or call toll free 877-827-3978 to speak with a customer service representative.

How do I collect my winnings?

Payouts are processed Mon-Fri, 9-5pm EST. Simply call 877-827-3978 to request you payout over the phone, or email cs@bookmaker.eu. For a complete listing of the ways you can receive your winnings, see our Payouts section. BookMaker will always first credit back your original purchase to the account from which you had made the initial deposit, be it PrePaid ATM, Visa, or checking account (Citadel). Any apitional amounts can be paid as you choose from the options listed in the Payouts section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, BookMaker may be unable to return funds back to your credit card.

However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

Does my payout come back using the same deposit method I made?

This payout option is currently not available for all deposit methods offered by BookMaker. For more information on available deposit and payout options, please contact our client services department at cs@BookMaker.eu or call us at 877-827-3978.

Is there a minimum amount required to open a BookMaker account?

Online or over the phone, the minimum deposit is $100 (or currency equivalent).

Is my personal information secure and confidential?

BookMaker strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available.Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: BookMaker keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to cs@BookMaker.eu.

Customer Information: BookMaker collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent.

There will never be any sale or trading of personal information provided to us by the customer, including apresses, email, and phone numbers.

Do I have to pay taxes on my winnings?

BookMaker does not, and will not, provide any details regarding your BookMaker account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

How old do I have to be to use your service?

You must be at least 18 (eighteen) years old to use our services.

What sports can I wager on?

BookMaker offers wagering on all major sporting events, including Football, Basketball, Baseball, Hockey, Soccer, Tennis, NASCAR, Golf, Horse Racing, Boxing, Rugby, Formula 1 Racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV shows, and much much more. For a complete listing of what sports are currently available for wagering, see our Betting Lines.

What types of wagers does BookMaker offer?

BookMaker offers the widest variety of wager types and propositions including: Wagering Types: sides, totals, parlays, teasers, if-bets, reverses, futures, and more.

  • NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, propositions
  • NBA: 1st & 2nd Halfs, Quarter lines, team totals, propositions
  • NHL: Canadian line, puck line, money lines, period lines
  • MLB: 1st & 2nd Halfs, run lines, reverse run lines, propositions
  • NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions
  • Golf: pick the winner, match-ups, stroke lines, propositions
  • Boxing: over or under, pick the round, decision propositions
  • Tennis: individual ops to win, match-up ops
  • Nascar: pick the winner, match-ups, top three, propositions
  • Horses: Win, Place, Show, Exactas,Daily Doubles, Quinellas, Trifectas, Superfectas, Pick3. Pick 4 and House Q’s on all major horse racing events.
  • And much more

What are the minimum and maximum wagers?

BookMaker caters to recreational players and high rollers alike. Our minimum wager online is $1, and $100 over the phone. Our maximum wager is $5,000 online, and $20,000 over the phone. However, higher limits, for our high-end clients, are routinely made upon request.* *amounts in USD or the equivalent in other currencies.

How can I change or cancel wagers?

Customers are not allowed to cancel or change any wager once it has been entered online.

Is gambling on the internet legal?

BookMaker is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of internet gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

How much does the membership cost?

ZERO, BookMaker doesn't charge and will not charge any membership fee EVER.

Do I have to submit a new Credit Card Authorization Form every time I use my credit card?

No. However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

Where is BookMaker located?

BookMaker is located in San Jose, Costa Rica and is fully licensed by the Government of Costa Rica to accept wagers by telephone or internet.

So, Are you just another Sportsbook?

We proudly say that we are not just "another" sportsbook. BookMaker is THE Online Betting Entertainment Center and by far the Best in America. You are sticking simply with the best, PERIOD! For your gambling entertainment purposes, BookMaker offers : Sportsbook, Racebook, Casino Games, Poker Tournaments, Wireless Wagering, Office Pools, Cash Skill Games, Parlay Cards, Updated Sports News, and much more.

What is BookMaker?

BookMaker is a recognized industry leader since 1996. BookMaker provides safe, legal, and secure betting on major sporting events, as well as horse racing, casino, and poker entertainment, from any location in the world, 24 hours a day 7 days a week. BookMaker is by far the best legally online sports betting and entertainment center of America. Bonded and fully licensed by the Government of Costa Rica.

Note: Due to changes in Visa and Mastercard policies, BookMaker may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

What are the hours of operation?

BookMaker wagering and customer service is open 24 hours a day, 7 days a week, 365 days of the year.

If I have a question that is not answered in the FAQ, what should I do?

Simply call toll free 877-827-3978 to speak with a courteous customer service representative or email BookMaker Customer Service with any of your questions.

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Do you offer rebate?

The casino offers what we call a “Casino Courtesy Token”. It will be given every Wednesday, based on weekly net losses of $200 or more. Week will go from Monday to Sunday for this purpose. This token will be given only upon customer request.

Do you offer any free games?

One of the balances you will see listed in your Blackjack Tournaments lobby is the “Play Money” balance. This balance has no monetary value and it is used for playing in the games found on the “FREE Games” tab of the lobby. The “Play money” games are there for testing out our game, practicing, and entertainment in general. Although you cannot earn any real money by playing the free games, you definitely can earn Victory Points if you win on the “FREE Games.”

Where can I see my casino bonuses?

You will be able to look at all the information regarding the Bonus, including the rollover at a new tab called “BONUS PLAY”, which appears when clicking on the “CASINO” tab and once it is credited.

What is the Rollover?

Casino Rollover is much different than in Sports. Instead of wagering you need to place the money in action, to be more specific if you bet $5 and you win and lose and so on, that movement is what we call the "place in action", this is the reason why it makes the rollover easier and faster to complete. If you lose the money before the rollover is completed, it won't count anymore, meaning the rollover has been met.

How do I remove Chips from the Craps table?

To remove place bets you must hold the shift tab and click on the chips

What is a Casino Leaderboard Contest?

At this Leader board contest you will have the opportunity to play 50 hands and/or 1000 credits. Once you complete either of both, if you wish to continue playing another 50 hands, you will be able to make a rebuy at the yellow button found where you find the Scoreboard.

Where can I find my Casino Leaderboard Contest entries?

In order to find the entry for this tournament all you need to do is click on the “CASINO” tab first and then on the “LIVE Blackjack Tournament” tab. Once you are there you are going to see a green button that says “PLAY NOW”. Just click on this button whenever you are ready to play.

I got disconnected from a Live Blackjack tournament what do I do?

When a player is disconnected from the blackjack tournaments, the system will continue betting for that player in a conservative fashion until that player returns. The system will bet minimum, hit on 11 or less, and stand on 12 or higher. If the player is able to log back in before that table ends, then he will be able to pick up the game in progress and continue betting.

I can’t see the Casino Leader board Contest and/or Live Blackjack Tournaments?

At the moment both products are offered just for USD only, however you can play on any of our casino table games on your current currency.

Where can I find the $750 VIP Freeroll?

Please click on the CASINO tab and then on the LIVE BLACKJACK TOURNAMENT tab. You will be able to see a green button that says LOBBY. By clicking on it you will be entering the Network. Once you are in the Network, you will be able to find the “$750 VIP FREEROLL” when clicking on the” Multi Tournament ” tab. Please remember to be there 10 minutes before 7pm EST, otherwise you could lose your seat and be disqualified from the tournament.

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How do I register for the BetPoints rewards program?

Simply open an account with BookMaker.eu and start earning BetPoints immediately! To register with the program and redeem your BetPoints for rewards, you must make a minimum qualifying deposit of $300 or more at any time.

Is there a registration fee?

No.

What are the conditions for membership?

You must have an account registered with BookMaker.eu and be in good standing. In addition, management may determine, at our sole discretion, that your account is not eligible depending on the type of play. Only accounts considered to be "recreational" will be allowed to participate.

Does my account have to be in USD in order to participate?

No it doesn't, however accounts denominated in currencies other that USD will not be eligible to receive gift cards, air miles, or merchandise. They will only be eligible for CASH BACK and FREE PAYOUTS.

When do I start earning points?

You will start earning points as soon as you place your first wager on sports, casino, or poker. You earn points for every wager placed in the account from the date of sign-up according to this chart.

Where can I see my points?

To view your BetPoint balance, log in to BookMaker.eu and click on "My BetPoints" from the menu on the right hand side.

Can I transfer my BetPoints to my friend's account?

No. BetPoints are non transferrable.

How often are my points updated into my BetPoints rewards account?

All points earned through sports and casino are updated on a daily basis at 12:00am midnight Pacific and added daily. Points earned through poker play are added daily, but lag at least 72 hours.

Where can I see my membership level status?

Log in to BookMaker.eu and click on "My BetPoints" from the menu on the right hand side to view your status level.

How do I redeem reward points for cash or merchandise?

Login to your betting account and click on "My BetPoints". Then choose from any of the categories of rewards, Cash Back, Gift Cards, Frequent Flyer, Merchandise, and Free Payouts. Choose the reward of choice and follow the steps.

How long does it take for my reward orders to be processed?

When redeeming points for cash back, your account will be updated immediately. When redeeming points for merchandise, you will receive the order within three weeks of the order being placed.

To which countries does BookMaker.eu send goods?

We currently service throughout the USA only.

How do I move to the next level of the rewards program?

Click here to view point level information.

How many points do I earn for each wager I place?

View our chart on points earned for each wager. Note that Moneyline wagers on NFL, NBA, NCAA football and basketball will NOT be awarded BetPoints. And no BetPoints will be awarded for wagers on parlay/teaser cards, office pools, or contests.

Wagers on soccer, 3-way hockey lines, tennis, golf, NASCAR, boxing, MMA, handball, volleyball, cricket, international basketball, international baseball, props, and futures, will be awarded ½ BetPoint per unit currency wager.

How are BetPoints calculated in a parlay bet when a selection (such as soccer, 3 way hockey line, tennis, golf, NASCAR, boxing, handball, volleyball, props, future wagers), that earns only a ½ BetPoint is selected?

Example: $100 - 3 team parlay with 1 soccer selection.

If all 3 selections were valid, you would receive $100x2 = 200 BetPoints. However, in this case, because a soccer selection was included, you would be awarded:

$100x [(no. of BetPoints awarded for selection 1 + no. of BetPoints awarded for selection 2 + no. BetPoints awarded for selection 3) / number of total selections in parlay] x 2

= $100 x ((1+1+½) /3) x 2

= 166.66 BetPoints

How are BetPoints calculated in a parlay bet when a selection (such as NFL, NBA, NCAA football or basketball moneyline), that earns 0 BetPoints is selected?

Example: $100 - 3 team parlay with 1 NFL moneyline selection.

If all 3 selections were valid, you would receive $100x2 = 200 BetPoints. However, in this case, because a NFL moneyline selection was included, you would be awarded:

$100x [(no. of BetPoints awarded for selection 1 + no. of BetPoints awarded for selection 2 + no. BetPoints awarded for selection 3) / number of total selections in parlay] x 2

= $100 x ((1+1+0) /3) x 2

= 133.33 BetPoints

Until when can I redeem my BetPoints?

After eight months of inactivity, you will drop 1 status level. An account is considered inactive if no deposits or wagers have been placed. BetPoints become void after one year (12 months) of account inactivity. After which your BetPoints will be zeroed out.

If you have additional questions please forward them to BetPoints@bookmaker.eu

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