Customers must play 100% (1 time rollover) of their last deposit before they can request a payout.
If at any time you have used a credit card to fund your BookMaker account, and are requesting a payout, you will be required to complete and send a Credit Card Authorization Form and documentation for each card used. To download the Credit Card Authorization Form and for complete instructions on how to complete the form and send your required documentation, please visit www.BookMaker.eu/cc
There is an additional $10 fee for payout requests made over the phone or via LIVE CHAT. To avoid this additional fee, request your payouts online using the 'Withdraw' tab in the cashier.
ATTENTION: To minimize wait times, we have altered the time frames for when payouts may be requested. Withdrawals may still be submitted between Monday through Friday. Starting January 27th, withdrawals requested on Fridays through any method, other than bitcoin, must be submitted before 12pm EST. Please submit your request during that time frame. Withdrawals requested on Monday through Thursday remain unaffected.
Bitcoin withdrawals will continue to be sent daily (Monday through Friday), up to 7pm EST, and are processed the same day that they are submitted. For more information on how to receive your payment via bitcoin, please contact our LIVE CHAT or give our Bitcoin Department a call at 855-535-4947.